SHIPPING & FULFILLMENT POLICY

Rink Riot Hockey Co.

Last Updated: October 29, 2026

At Rink Riot Hockey Co., we're committed to delivering high-quality hockey apparel, custom merchandise, and team gear. Many of our products are printed, embroidered, or manufactured specifically for each customer.

Because we take pride in producing quality products, fulfillment times may vary depending on the type of merchandise ordered.

Please review our shipping and production policies before placing your order.

1. ORDER PROCESSING & PRODUCTION TIMES

Our standard production and fulfillment timelines are outlined below.

Printed & Print-to-Ship Items: 7–10 Business Days

Most printed apparel and print-to-ship merchandise typically ships within 7–10 business days after your order is confirmed.

This includes products such as:

• Printed T-shirts and sweatshirts
• Hoodies and other printed apparel
• Standard printed merchandise
• Other print-on-demand products

Embroidered Items: Approximately 14 Business Days

Embroidered merchandise typically requires approximately 14 business days before shipping.

This includes:

• Embroidered hats and beanies
• Embroidered polos and jackets
• Custom embroidered sweatshirts
• Other embroidered apparel and accessories

Additional time may be required for complex embroidery designs, specialty materials, or large quantities.

Special Orders & Custom Merchandise: Approximately 3 Weeks

Special-order and custom-manufactured products typically require approximately 3 weeks for production before shipping.

This includes:

• Custom team apparel
• Specialty merchandise
• Personalized products
• Special-order garments
• Custom-designed merchandise
• Other products requiring specialized production

Certain products, including fully sublimated hockey jerseys, team uniforms, and specialty-manufactured merchandise, may require longer production times.

When applicable, product-specific timelines will be communicated before production begins.

IMPORTANT: All production timelines are estimates and do not include shipping transit time.

2. BUSINESS DAYS & PRODUCTION SCHEDULES

Business days are Monday through Friday, excluding weekends and recognized holidays.

Production timelines generally begin on the next business day after an order is confirmed and all necessary information has been received.

For custom orders requiring artwork approval, production begins after the final design has been approved.

Production timelines may be affected by:

• Product availability
• Supplier inventory
• Artwork revisions or approvals
• Order quantity
• Production volume
• Seasonal demand
• Holidays
• Unexpected manufacturing delays

While we work hard to meet our estimated timelines, production and shipping dates are not guaranteed unless expressly confirmed in writing.

3. SHIPPING METHODS & DELIVERY TIMES

Once production is complete, orders are packaged and shipped using an available shipping carrier.

Shipping rates and available delivery methods are displayed during checkout.

Shipping transit time is separate from production time.

For example, an item requiring 7–10 business days for production will not necessarily arrive within that timeframe. Additional time is required for transportation and delivery.

Delivery times depend on the shipping destination, selected shipping service, and carrier operations.

Expedited shipping, when available, only accelerates transportation after production is complete. It does not automatically shorten production time.

4. SHIPPING CONFIRMATION & TRACKING

When your order ships, you will receive a shipping confirmation email at the address provided during checkout.

When tracking is available, your confirmation will include a tracking number or link allowing you to monitor your shipment.

Please allow up to 48 hours for tracking information to update after your shipping label has been created.

If your tracking information has not updated after several business days, please contact us for assistance.

5. MULTIPLE ITEMS & SPLIT SHIPMENTS

Orders containing multiple products may have different production timelines.

For example, a printed T-shirt and an embroidered hat may not be ready for shipment at the same time.

Depending on product availability and fulfillment requirements, your order may:

• Ship together once all items are ready.
• Ship separately as individual items become available.
• Arrive in multiple packages.

Separate tracking information may be provided when items ship individually.

We reserve the right to determine the most appropriate fulfillment method for each order.

6. CUSTOM ORDERS & ARTWORK APPROVAL

Custom orders may require additional preparation before production can begin.

This may include:

• Design development
• Artwork preparation
• Logo adjustments
• Customer proof approval
• Product sourcing
• Special manufacturing requirements

Customers are responsible for reviewing and approving all artwork, including spelling, names, numbers, colors, sizing, and design placement.

Once artwork is approved and production begins, changes may not be possible.

Delays in artwork approval or the submission of required information may extend the estimated production timeline.

Custom and made-to-order merchandise is subject to our Refund & Exchange Policy.

7. RUSH ORDERS & EXPEDITED SHIPPING

Need your gear for an upcoming tournament, event, or special occasion?

We understand that deadlines matter.

Rush production may be available for certain products, depending on current production capacity and material availability.

Rush requests must be submitted and approved before an order is placed.

Additional production or shipping charges may apply.

Purchasing expedited shipping at checkout does not automatically qualify an order for rush production.

If you need an order by a specific date, please contact us before purchasing.

We cannot guarantee delivery by a requested deadline unless that deadline has been expressly confirmed by Rink Riot Hockey Co.

8. SHIPPING ADDRESSES & CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify your:

• Full name
• Street address
• Apartment or suite number
• City, state, and ZIP code
• Contact information

Rink Riot Hockey Co. is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned due to an incorrect address, failed delivery, or refusal of delivery, additional shipping charges may apply before the order can be resent.

If you discover an address error, please contact us immediately.

We will attempt to accommodate address corrections before shipment; however, changes cannot be guaranteed once an order has entered the shipping process.

9. LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's transportation network and operations.

Occasionally, delays may occur due to:

• Severe weather
• Carrier disruptions
• Holiday shipping volume
• Transportation delays
• Incorrect delivery information
• Circumstances beyond our reasonable control

If your package appears delayed, please check the tracking information provided in your shipping confirmation.

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking nearby delivery locations and contacting the shipping carrier.

Please also contact Rink Riot Hockey Co. so we can assist with available tracking information and, when appropriate, a carrier investigation.

Packages confirmed as lost in transit will be reviewed individually to determine the appropriate resolution.

Rink Riot Hockey Co. is not responsible for theft occurring after confirmed delivery, except where otherwise required by applicable law.

10. DAMAGED OR INCORRECT ITEMS

We take pride in our products and want every customer to receive the merchandise they ordered.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include the following information:

• Your order number
• A description of the issue
• Clear photographs showing the damage or error
• Photographs of the packaging, when applicable

Our team will review the issue and determine the appropriate resolution, which may include a replacement, correction, or refund.

Items damaged during transportation should be reported as soon as possible.

This reporting timeframe does not limit any rights provided by applicable consumer protection laws.

11. PRODUCT AVAILABILITY & BACKORDERS

While we make every effort to maintain accurate product availability, occasional inventory shortages or supplier delays may occur.

If an item becomes unavailable after an order is placed, we may contact you to discuss:

• An alternative product
• A comparable color or style
• An adjusted production timeline
• Cancellation and refund of the unavailable item

Substitutions requiring changes to the ordered product will not be made without customer approval.

We reserve the right to cancel and refund an order if the requested merchandise cannot reasonably be fulfilled.

12. HOLIDAYS & PEAK SEASONS

During periods of increased demand, including holidays, tournament seasons, and major promotional events, production and shipping may take longer than usual.

We encourage customers to place orders early when purchasing merchandise for:

• Hockey tournaments
• Team events
• Holidays
• Birthdays
• Special occasions
• Scheduled games or competitions

We cannot guarantee arrival before a particular event unless a delivery deadline has been confirmed in writing.

13. INTERNATIONAL SHIPPING

International shipping availability, when offered, will be displayed during checkout or confirmed through a custom order quotation.

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these additional charges are the responsibility of the customer.

International delivery times may vary due to customs processing and carrier requirements.

14. ORDER CANCELLATIONS & CHANGES

Because many of our products are made specifically for each order, cancellation and modification requests must be submitted as soon as possible.

Orders that have entered production may not be eligible for cancellation or modification.

This includes merchandise that has already been printed, embroidered, personalized, or specially ordered.

Orders canceled before production begins may be eligible for a refund, subject to any disclosed, nonrecoverable custom design or setup charges.

For additional information regarding returns, exchanges, and cancellations, please refer to our Refund & Exchange Policy.

15. CONTACT INFORMATION

Questions about your order or shipping status?

We're happy to help.

Rink Riot Hockey Co.

Email: brandon@rinkriot.com

Website: rinkriot.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Thank you for supporting Rink Riot Hockey Co. We appreciate your business and look forward to getting you geared up for the rink!

BE RELENTLESS.